Dear asknet community,
"E-Commerce was the most robust sector, increasing 18.7 percent -- the third consecutive month of double-digit growth -- because of strong sales of small, low-price goods.", says an article of the New York Times of November 4, 2009.
Our efforts have been validated by the international accounting and consulting firm Deloitte. Deloitte nominated asknet to the Deloitte Technology Fast 50, a list that ranks the fastest-growing technology firms in Germany.
asknet places great value on quality and sustainability because we are certain that both factors are essential to our growth. Receiving such a good placement from Deloitte serves as a confirmation of our growth strategy and motivates us to stay on course.
We would like to thank our clients and partners for placing their trust in asknet.
Best regards
Michael Konrad
Dr. Dietmar Waudig
asknet Executive Board
1. Boost your holiday sales with online cash rebates!
RebateDelivery, our newest marketing partner may just have the answer:
Online Sales Meet Mail-in Rebates!
RebateDelivery is a patent-pending mail-in rebate solution for software companies. By combining global mail-in locations with global payment
solutions, as well as a robust rebate creation, fulfillment and tracking solution, Rebate Delivery provides a complete system that allows mail-in
rebates to work effectively in the online sales arena. The solution also takes advantage of the online nature of transactions to provide
consumers alternative offers in lieu of claiming a rebate.
Unlike coupons, mail-in rebates provide a great new incentive for a full price purchase, but are only redeemed roughly 40% of the time!
To learn more, please visit: www.rebatedelivery.com or contact our marketing experts at emarketing@asknet.com to give mail-in rebates a try for your holiday promotions and ongoing marketing campaigns.
2. Be up to date and register for free an asknet webinar
Increase Customer Retention through Subscription Management
asknet's subscription management and recurring payment service model allows you to automate your subscription business and to effectively manage the complex renewal cycle. Recurring or automatic billing is a critical feature to have and is standard in asknet’s subscription module. Automatic billing is available for major credit cards, globally, with minimal setup and maintenance.
Thursday, December 10, 2009
10:00 CET
10 a.m. PST / 1 p.m. EST
Duration:
30 minutes
register for free
Global Reach and emerging Markets - eCommerce in Emerging Markets
In the Digital Marketplace, exploring ways to increase revenue is always a top priority. One avenue which warrants serious consideration is expanding your global base into emerging markets. Barriers to entry are much lower when selling digital goods versus physical goods.
asknet recently evaluated the Latin American, Asian, and Eastern European markets with the experience of local native speakers. Join us for this webinar to share our findings and ideas to help you grow your emerging market business.
Friday, January 15, 2010
10:00 CET
10 a.m. PST / 1 p.m. EST
Duration:
30 minutes
register for free
Why a community can increase your revenue?
Virtual and online communities have also become a supplemental form of communication between people who know each other primarily in real life. Many means are used in social software separately or in combination, including text-based chatrooms and forums that use voice, video text or avatars. Significant socio-technical changes may have resulted from the proliferation of such Internet-based social networks.
Register for free and learn how to build an online community to get and keep customers on site, to build a trusted relationship and customer loyality.
Friday, February 19, 2010
10:00 CET
10 a.m. PST / 1 p.m. EST
Duration 30 minutes
register for free
Sign up now for the asknet webinars and learn more about the news in the Digital Marketplace.
FREE registration
3. asknet brings customer service in house and hires 3 bilingual agents in San Francisco bilingual
Starting October 1st 2009 the asknet Customer Service for the US will no longer be outsourced, but instead will be handled in house by customer service agents located in our San Francisco office. To guarantee a smooth transition without service interruption eMails have been handled by our San Francisco based customer service agents since September and phones were officially switched over on October 1th. End users dialing the old numbers will be referred via voice mail to the new service numbers.
asknet Customer Services puts quality first and focuses on the reduction of CPOs (contacts per order) to improve FCR (First Contact Resolution) rather than reducing AHT (average handling time), as quantity driven external providers are often forced to do.
Many of our customers require assistance in Spanish, so, it was important for us to hire Customer Services agents who not only have IT experience, but are also bilingual. And we are pleased to announce that all three of our agents can handle eMail and phone inquries both in English and Spanish. In summary, by bringing customer service in house our clients can expect to benefit from:
• Improved Service Quality - for both Self-Service as well as Live Services
• Enhanced Global Service by providing Live support in Spanish for South and Latin America from our US office
• Pro-activeness in service - since internal agents have higher incentives to promote and improve the use of Self-Service and to detect service improvements that eliminate the need for end users to contact Customer Service at all
asknet Customer Services teams are located in San Francisco, US, Karlsruhe, Germany and Tokyo, Japan (asknet K.K.), managing over half a million self-service enquiries and over 82.000 live enquiries in FY09. Our offer includes self-service portals, live support via eMail and phone, covering 11 languages online (Self-Service) and 8 live (phone and eMail).
4. How to decrease your website abandonment rate?
asknet announces partnership with Baynote
Put Your Online Users To Work
Crowd-source like-minded peers to boost revenue from
Recommendations, Search, SEO/SEM, Email, Video, Mobile, etc.
Poor Search & Navigation Costs You: 8 of 10 Visitors are Abandoning Websites
About Baynote
Baynote automatically displays the personalized product and content recommendations to website visitors. It watches what all site visitors do and learns which products, pages and documents "like-minded" people prefer—i.e., "people who liked this, also liked this..." In turn, our customers sell more products, automate merchandizing and editorial processes, and allow site visitors to find material more quickly.
Company
• Pioneered Recommendations in 2005
• 100 eCommerce, Media & Enterprise websites
• 300% year-to-year revenue growth
Technology: Collective Intelligence Platform
• Core apps: Recommendations & Social Search
• Breakthrough UseRank™ patents
• Cognitive and Social Science foundation
Model: Software-as-a-Service
• On-demand; go live in days
• 20-50% lifts on revenue & conversions
Learn more about how Baynote can increase your conversion rate during a webinar!
Please contact marketing@asknet.com
5. Learn how to successfully break into emerging markets
Emerging Markets in Asia, Latin America and Eastern Europe are now ready for eCommerce and offer huge new opportunities to increase your revenues. An asknet team of experts, native to those growing economies, researched the potential for software vendors wanting to enter these emerging markets, and put their insights into the following three whitepapers:
1. eCommerce in the Countries of Asia
China is the country with the highest population worldwide. Almost 300 million online users also make it the largest online market.
2. eCommerce in the Countries of Eastern Europe
eBusiness in Eastern Europe is poised for explosive growth. Eastern European countries are positioned between developing countries and advanced economies, and they struggle in many ways with the legacies and remainders of socialist politics, economic policies, and business practices.
3. eCommerce in the Countries of Latin America
Although there are only 560 million people living in the Latin America market, and it has a very small Internet penetration, it is the fastest - growing Internet market.
For more information about the whitepaper please send an eMail to: sales@asknet.com and gain new insights into how you can use this potential for your business.
6. Meet asknet
January 7-10, 2010: CES in Las Vegas/USA
January 17-19, 2010: Affiliate Summit in Las Vegas/USA
March 2-7, 2010: CeBIT in Hanover/Germany